SORANO
LOYALTY PROGRAM
Revised sections（Effective April 1, 2026）
SORANO Loyalty Program Terms of Use（Effective April 1, 2026）
Membership offering great deals and free for anyone to join
The SORANO Loyalty Program is a free membership program that promises attractive benefits during your stay. You can earn points with a high rate of return (15%) as well as free nights and special services with repeated use. * Benefits are applicable only to bookings made on the official hotel website.
Registration / Login
MEMBERSHIP REWARDS
REWARDS
Valid only for reservations made through the official website.
Free admission to the Infinity Pool
Complimentary use of the SORANO HOTEL’s iconic Infinity Pool (normally 2,200 yen per guest per night) for all guests in the room
*The Infinity Poolis a facility exclusively available to inhouse guests and spa members.
Points that are easy to earn and use
The points you earn after your stay can be used to book your next stay.
Birthday Benefits
When you stay within one month from your birthday, you can choose one gift from below, so come celebrate your special day at the SORANO HOTEL.
*At check-in, please present ID indicating your date of birth.
Points that are easy to earn and use
Earn Points
Receive 15 points (15%) for every 100 yen spent.
*Applicable only to bookings made on the official hotel website
*Spendings include costs (tax included) at the restaurant, bar, and spa treatments at the time of booking. Additional spendings during your stay or by phone are not eligible for earning points.
*You will receive points after 48 hours after checkout.
Valid period : The earned points is valid for two years from the time points are acquired.
Effective April 1, 2026, points will expire after one year. (There will be no change to the expiration dates of points you already hold.)
My Page registration : After signing up, please confirm that you can log in and then register your My Page details.
To use your points, you must set up point use on the official website at the time of your booking.
Use Points
Points can be used at a conversion rate of 1 yen per point.
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The points you earn after your stay can be used to book your next stay.
※Points can only be used at the time of reservation. Points cannot be applied after the reservation is completed. - For your reference: As points are awarded at a high rate of 15%, the points required for one night in a standard room type can be earned with a stay of around five to seven nights on average. (The required number of nights varies as room rates fluctuate depending on the room type and date or season. Please confirm the room rates on the booking calendar.)
Valid period : The earned points is valid for two years from the time points are acquired.
Effective April 1, 2026, points will expire after one year. (There will be no change to the expiration dates of points you already hold.)
My Page registration : After signing up, please confirm that you can log in and then register your My Page details.
To use your points, you must set up point use on the official website at the time of your booking.
Exclusive offer for birthday guests
A special gift from a choice of stay style
sparkling wine
One full bottle (750 ml) of sparkling wine or one bottle (750 ml) of non-alcoholic white tea sparkling
Hotel credit
Hotel credit valued at 5,000 yen for use at restaurant and bar
SORANO Bonus Points
After check-out, receive 5,000 points in addition to the points you earned based on your spendings.
Treatment extension
20 -minute extension to your spa treatment
Easy Tai Chi
Our popular program - Easy Tai Chi
* The reservation must be made in the member's name(Include address and contact).
* Please note that requests for items (4) and (5) may not be accommodated during peak periods or on days prior to holidays. Kindly contact us for further details.
* Please be advised that the benefits above are not applicable to day trips.
* This service is available once during the period.
* Items for special birthday gifts may change without notice.
