Thank you for choosing the Sorano Hotel.
We kindly ask you to take note of the following procedures concerning a change in our booking system.

[If you booked by February 12, 2025]

Due to the change in our system, bookings made by February 12, 2025 cannot be changed or canceled online.
If you wish to change or cancel your reservation, please contact us by phone at +81(0)42-540-7776. We are sorry for the inconvenience.

[If you booked on or after February 13, 2025]

Bookings made on or after February 13, 2025 can be changed or canceled on our new booking system.

About resetting your password

If an error occurs when resetting your password, please register a new account and then contact the hotel. We will link your new account to your previous account.

Contact Us

+81(0)42-540-7776 (9:00 a.m. to 5:00 p.m.)

Regarding the Birthday Points Granting

Due to changes in the reservation system, the granting of birthday points under the SORANO Loyalty Program has been temporarily suspended.

We apologize for the inconvenience and thank you for your patience and cooperation.