Thank you for choosing the SORANO HOTEL.

As the accommodation reservation system transitions to a new system, please review the following information.

Regarding Reservations, Modifications, and Cancellations After the System Transition

With the transition to the new accommodation reservation system on Wednesday, February 12, the reservation interface will also be updated.

As a result, checking reservations, as well as modifying or canceling bookings made through the old system, will no longer be possible. We sincerely apologize for any inconvenience this may cause.

For any inquiries, please contact us via phone or email at the details below.

Room Reservations: 042-540-7776 (9:00 a.m. – 5:00 p.m.)
Hotel Main Line: 042-540-7777
Email: info@soranohotel.com

Resetting the SORANO Loyalty Program Login Password

With the transition to the new accommodation reservation system on Wednesday, February 12, “the SORANO Loyalty Program” system will also be updated. We kindly ask you to reset your password to continue accessing your account.
The program benefits and privileges remain unchanged, but due to the system migration, a password reset is required. We apologize for the inconvenience and appreciate your cooperation.

※For your login ID, please use the email address that you have been using up to now.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation.