2020/06/15

NOTICE

Our measures to prevent the spread of infection for worry-free use of the SORANO HOTEL

Our measures to prevent the spread of infection for worry-free use of the SORANO HOTEL
We have implemented the following measures so that you can rest assured when using our rooms and restaurant.
1. Measures for restaurants and bars
DAICHINO RESTAURANT (Lobby 2nd floor)
To avoid the three “Mitsu” (Mippei, Misshu, Missetsu) – closed spaces, crowded spaces, close interactions):
・ The maximum number of seats are determined with as much consideration to social distancing as possible.
・ Tables are be assigned with consideration to social distancing even when booked via the online reservation system.
・ Private rooms are not offered unless we can guarantee safe use.
・ Constant ventilation by the air conditioning and ventilation system ensures safe air conditioning inside the restaurant.

ROOFTOP BAR (Top 11th floor)
・ The maximum number of seats are determined with as much consideration to social distancing as possible.
・ Tables are be assigned with consideration to social distancing even when booked via the online reservation system.


Request to our guests:
・ Please refrain from visiting us if you have symptoms of a cold (sneezing or coughing) or fever.
・ Please wash your hands and disinfect them with alcohol when you arrive at the restaurant.
2. Measures for the SORANO SPA
To avoid the three “Mitsu” (Mippei, Misshu, Missetsu) – closed spaces, crowded spaces, close interactions):
・ We are limiting the number of users at our facility as follows - up to 5 for the gym, 20 for the indoor spa, 40 for the infinity pool, and 10 each for the men's and women's locker rooms at one time. 
・ Each area including the Gym Studio is constantly ventilated by the air conditioning/ventilation system.
・ The doors and windows of the Gym Studio will be opened to ensure regular ventilation.
・ Capacity is limited to secure a space of two meters between users.
・ To avoid contact, there is no shouting or shaking hands during the sessions.
・ The number of users are limited from the normal capacity for the aquatic program at the Infinity Pool (outdoors) in consideration of social distancing.
・ Lockers are thoroughly disinfected and cleaned.

・ Items are rented out after thorough sterilization.

Request to our guests:
・ Please refrain from visiting us if you have symptoms of a cold (sneezing or coughing) or fever.
・ Please wear a mask as much as possible when visiting us, including children.
・ Please wash your hands and disinfect them with alcohol before using our facility.Please keep your distance from other guests at the locker room, indoor spa, nano-mist sauna, infinity pool, and poolside.
3. Measures for accommodations
To avoid the three “Mitsu” (Mippei, Misshu, Missetsu) – closed spaces, crowded spaces, close interactions):
・ Upon your request, we provide check-in and express check-out in your room.
・ Upon your request, we place your deliveries on the door knob or in front of your room to limit face-to-face contact.

All SORANO HOTEL guest rooms are ventilated by air conditioning, and all rooms are furnished with a humidifier/air purifier to ensure a safe and comfortable stay.
Additionally, the large windows in all rooms can be opened.
4. Measures for hotel staff
・ Thorough health management of all staff (obligatory body temperature check in the morning and evening, submission of body temperature records to the company, and standby at home for temperatures 37.5 degrees Celsius/99.5 degrees Fahrenheit or above)
・ Thorough temperature check of all hotel staff and visitors such as from partner companies (no entry if 37.5 degrees Celsius/99.5 degrees Fahrenheit or above)  and hand washing for disinfection before entering the building
・ Frequent hand washing and gargling during work
・ Requiring the use of face masks during work
・ Thorough maintenance of a work environment that does not generate closed spaces, crowded spaces, and close interactions
・ 
Refraining from nonessential and nonurgent outings, dining and drinking parties, and participation in events
5. Thorough hygiene management in the building
・ Routine disinfection and cleaning and disclosure of the disinfection and cleaning schedule

・ Thorough disinfection with alcohol on inhouse equipment and furnishings

Ventilation in the building:
The building is constantly ventilated with the latest air conditioning and ventilation system, which filters and sends outside air into the building.
Since outside air contains insects, pollen, dust, and other particles, it may be better to use mechanical ventilation. To replace the air inside the room with the outside air at once, please open the window or leave the window open.

DAICHINO RESTAURANT RESTAURANT