Our Policies to Ensure Your Comfort and Safety Living with COVID-19Infinity Pool in Tokyo, Japan - News

In accordance with the Cabinet Secretariat’s February 10, 2023 decision by the Novel Coronavirus Response Headquarters on the Review of Mask-wearing Guidelines and partial changes to the Basic Policies for Novel Coronavirus Disease Control, the SORANO HOTEL will also be easing our policies as below.

Our policies will be relaxed in phases, designating the period before the scheduled May 8, 2023 change in the positioning of COVID-19 under the Infectious Disease Act as Period 1 and the following period as Period 2.

1.　Entrance & Lobby

・	The non-contact thermometer at the entrance will remain installed during Period 1, and guests will be asked to measure their temperatures voluntarily. The thermometer will be removed in Period 2. Hotel staff will continue to take their temperatures during both periods.
・	Hand sanitizers will remain installed for voluntary use by guests in both Periods 1 and 2.
・	Guests can decide whether to wear masks when entering our facility during Periods 1 and 2. Hotel staff will continue to wear masks during both periods.
・	The sofa table at the lobby will continue to be thoroughly and frequently disinfected with alcohol.
・	Doors at the lobby and terrace side will continue to be opened for ventilation as necessary.
・	Social distancing will be done voluntarily.
・	Hand dryers in public restrooms will be available for use by guests during both periods.

2.　Restaurant & Bar

・	Seats will be provided taking social distancing into consideration.
・	Acrylic partitions installed on restaurant & bar tables will remain in place during Period 1 as requested by the Tokyo Metropolitan Government and will be completely removed during Period 2.
	*Even during Period 1, acrylic partitions are not necessary if seats are at least one meter apart from each other or if used by small families or small groups of acquaintances who are in contact on a daily basis, or when accompanied by caregivers, infants, or people with disabilities.
・	Please rest assured as the restaurant is constantly ventilated by the air conditioning ventilation system. Additionally, at least two doors will be opened every hour for ventilation to let in fresh air.
・	Hand dryers in restaurant & bar restrooms will be available for use by guests during both periods.

Request for Our Guests:
・	Please refrain from visiting our hotel if you have cold symptoms (e.g., sneezing, coughing) or a fever.

3.　SORANO SPA

・	Acrylic partitions installed at the spa reception counter will remain in place during Period 1 and will be removed during Period 2.
・	Guests can decide whether to wear masks during Periods 1 and 2. Instructors will continue to wear masks.
・	Please be advised that it may take some time for the booking system to be set up and be used on peak days and time periods.
・	All areas, including the Gym Studio will be constantly ventilated by the air conditioning ventilation system for your comfort.
・	At the Gym Studio, doors and windows will be opened for routine ventilation.
・	We will continue to avoid speaking loudly during lessons and making physical contact such as shaking hands.
・	Lockers will continue to be thoroughly disinfected and cleaned.
・	We will continue to install air purifiers equipped with high-concentration Plasmacluster technology that speedily cleans and purifies the air using airflow in the men’s and women’s changing rooms.
・	Rental items will be rented out upon thorough disinfection.

Requests for Our Guests:
・	Please refrain from visiting our hotel if you have cold symptoms (e.g., sneezing, coughing) or a fever.
・	Please continue to maintain distance between other guests at our lockers, indoor spa, nano-mist sauna, infinity pool, and poolside.

4.　During Your Stay

・	Acrylic partitions installed at the front counter and guest relations desk will remain in place during Period 1 as requested by the Tokyo Metropolitan Government and will be completely removed during Period 2.
・	Based on guest requests, check-in and express check-out will be offered in guest rooms.
・	We will continue to ensure that contact between guests and staff is kept to a minimum during check-in and check-out.
・	We will continue to thoroughly disinfect high-touch surfaces in the guest rooms (e.g., doorknobs, electrical switch panels, air conditioning control panels, TV remote controls, telephones) with sodium hypochlorite.
・	All SORANO HOTEL guest rooms are equipped with ventilating air conditioning equipment and humidifying air purifiers for your comfort and peace of mind.

5.　Hotel staff

・	We will continue to thoroughly manage the health of all staff. (Mandatory temperature check when reporting to work / Stay at home if temperature is 37.5℃ or higher)
・	Hotel suppliers and other partners are required to have their temperature checked. (Cannot enter our facility if temperature is 37.5℃ or higher)
・	We will implement frequent hand washing, disinfecting of fingers, and gargling during work.
・	Masks will generally be worn at work.

Thorough Hygiene Control at Our Facilities

・	We will continue to implement regular disinfection and cleaning and manage daily reports detailing implementation.
・	We will continue diligent alcohol disinfection of facility equipment.