2020/06/15

NOTICE

Our measures to prevent the spread of infection for worry-free use of the SORANO HOTEL

We have implemented the following measures so that you can rest assured when using our rooms and restaurant.
1. Measures for the entrance & lobby
  ・   A non-contact body temperature thermometer and non-contact automatic hand sanitizer dispenser are provided at the entrance. Guests are requested to have their temperatures checked and their hands disinfected.
  ・ Guests are asked to wear masks when entering the hotel.
  ・ To avoid closed spaces, crowded spaces, and close interactions, admission is restricted to inhouse guests and restaurant guests during busy check-in and check-out hours.
Hours with admission restrictions: 11:30 a.m. to 12:30 p.m. and 2:30 p.m. to 4:30 p.m.
  ・ The sofas and tables in the lobby are frequently sterilized with alcohol.
  ・ Doors are opened in the lobby as needed for ventilation with outside air.
  ・ Guests are asked to maintain proper social distance.
2. Measures for restaurants and bars
DAICHINO RESTAURANT (Lobby 2nd floor)
To avoid the three “Mitsu” (Mippei, Misshu, Missetsu) – closed spaces, crowded spaces, close interactions):
 
  ・   The maximum number of seats are determined with as much consideration to social distancing as possible.
  ・ Tables are be assigned with consideration to social distancing even when booked via the online reservation system.
  ・ Private rooms are not offered unless we can guarantee safe use.
  ・ Constant ventilation by the air conditioning and ventilation system ensures safe air conditioning inside the restaurant. Doors are also opened as needed for ventilation with outside air.


ROOFTOP BAR (Top 11th floor)
  ・   The maximum number of seats are determined with as much consideration to social distancing as possible.
  ・ Tables are be assigned with consideration to social distancing even when booked via the online reservation system.

Request to our guests:
  ・   Please refrain from visiting us if you have symptoms of a cold (sneezing or coughing) or fever.
  ・ Please wash your hands and disinfect them with alcohol when you arrive at the restaurant.
  ・ Guests are asked to wear masks when entering the restaurant.
3. Measures for the SORANO SPA
To avoid the three “Mitsu” (Mippei, Misshu, Missetsu) – closed spaces, crowded spaces, close interactions):
  ・   During busy hours, we control the number of users and ask guests to wait their turn.
  ・ Each area including the Gym Studio is constantly ventilated by the air conditioning/ventilation system.
  ・ The doors and windows of the Gym Studio will be opened to ensure regular ventilation.
  ・ To avoid contact, there is no shouting or shaking hands during the sessions.
  ・ The number of users are limited from the normal capacity for the aquatic program at the Infinity Pool (outdoors) in consideration of social distancing.
  ・ The therapist wears a mask during the therapy.
Lockers are thoroughly disinfected and cleaned.
The men’s and women’s changing rooms are furnished with air purifiers equipped with high-concentration “Plasmacluster” technology that uses airflow to speedily purify the air.
Items are rented out after thorough sterilization.

Request to our guests:  
  ・   Please refrain from visiting us if you have symptoms of a cold (sneezing or coughing) or fever.
  ・ Please wear a mask as much as possible when visiting us, including children.
  ・ Please wash your hands and disinfect them with alcohol before using our facility.
  ・ Please keep your distance from other guests at the locker room, indoor spa, nano-mist sauna, infinity pool, and poolside.
4. Measures for accommodations
To avoid the three “Mitsu” (Mippei, Misshu, Missetsu) – closed spaces, crowded spaces, close interactions):
  ・   Upon your request, we provide check-in and express check-out in your room.
  ・ We make every effort to minimize contact between guests and staff during check-in and check-out.
  ・ Upon your request, we place your deliveries on the door knob or in front of your room to limit face-to-face contact.

All SORANO HOTEL guest rooms are ventilated by air conditioning, and all rooms are furnished with a humidifier/air purifier to ensure a safe and comfortable stay.
Additionally, the large windows in all rooms can be opened.
5. Measures for hotel staff
  ・   Thorough health management of all staff (obligatory body temperature check in the morning and evening, submission of body temperature records to the company, and standby at home for temperatures 37.5 degrees Celsius/99.5 degrees Fahrenheit or above)
  ・ Thorough temperature check of all hotel staff and visitors such as from partner companies (no entry if 37.5 degrees Celsius/99.5 degrees Fahrenheit or above)  and hand washing for disinfection before entering the building
  ・ Frequent hand washing and gargling during work
  ・ Requiring the use of face masks during work
  ・ Thorough maintenance of a work environment that does not generate closed spaces, crowded spaces, and close interactions
  ・ Refraining from having meals and attending gatherings in places where closed spaces, crowded spaces, and close interactions are likely to occur, even when off duty
6. Thorough hygiene management in the building
  ・   Routine disinfection and cleaning and disclosure of the disinfection and cleaning schedule
  ・ Thorough disinfection with alcohol on inhouse equipment and furnishings
  ・ Thorough routine disinfection of the entire building on our regular holidays starting in February 2021


Ventilation in the building:
The building is constantly ventilated with the latest air conditioning and ventilation system, which filters and sends outside air into the building.
Since outside air contains insects, pollen, dust, and other particles, it may be better to use mechanical ventilation. To replace the air inside the room with the outside air at once, please open the window or leave the window open.
7. Other
We are ready to take PCR tests (for a fee) whenever necessary, with results determined within 24 hours.