Facilities

Do you have age restrictions?
Yes, children must be at least four years old (at least 16 years old for the Gym Studio). See details here.
Can I use a float?
Please refrain from bringing floats and other pool toys. Water wings for children are rented out for free.
When is the facility open for use?
You can use the facility from after check-in to before check-out. Service hours are 7:00 a.m. to 10:00 p.m. (9:00 p.m. final entry). Children under 16 years of age can use the facility until 6:00 p.m.
How big and how deep is the pool?
Infinity Pool: 60 m x 4 m, up to 1 m 20 cm deep
Indoor Spa: 60 cm deep
Is there a public bath?
No, we do not have a public bath or rental bath for private use.
Can I use the facility even if I have a tattoo?
It is not a problem if it is a single decorative tattoo or if it is not visible. For large or numerous tattoos, you can use our facility by concealing them with stickers or wearing a rash guard.
Can I use the pool even if I am not staying at the hotel?
As we would like our facility to be comfortable and relaxing for every user, we limit use of our pool to inhouse guests and SORANO SPA club members.
Can I change clothes in my room and then go to the pool?
Yes, please use the bathrobe and sandals for indoor use, which are provided in your room.
Can I use the Infinity Pool in rainy weather and in winter?
Yes, the pool is open year round as hot spring water is used. The water temperature is adjusted according to the outdoor air temperature so that it is comfortable even in the winter. (The pool may be closed depending on the weather.)
Is hot spring water used in the Infinity Pool?
Natural hot spring water from 1,400 meters below the hotel is used in the pool. The water is circulated, added, and heated so that you can enjoy our pool in good comfort and health throughout the year.
Do I need to bring a bath towel?
You do not need to bring towels as they are provided in the changing room.
Can I use the facility before check-in and after check-out?
No, unfortunately you cannot.
Do you have rental swimwear? Tell me about rental items and prices.
Rentals (fees apply) are available for men's, women's, and children's swimwear, training wear, and more. Please inquire for prices.
My child is under four years old. Can a child who cannot enter the pool observe?
Yes, children can observe by the poolside as long as they are accompanied by a guardian and wearing clothes.