Reservations, cancellations, modifications

Do you offer day use rooms?
Please check out our Day Use Package available for select periods and limited number of rooms.
I haven't received my booking confirmation.
Your security software and email settings may have automatically deleted or sorted emails from our hotel into junk or spam folders. Please set up your email in advance so that you can receive emails from soranohotel.com. The booking confirmation will be sent from soranohotel.com.
I want to modify/cancel my reservation.
Bookings made online can be modified/cancelled online as well.
Can I book for five or more people?
Our rooms, including our Wa Modern type, sleep up to four guests, so if you would like to book for five or more people, please book two separate rooms.
What are the cancellation charges?
Cancellation charges vary depending on the package. Please confirm the charges for each package.
What are the rates?
Our rates vary depending on the day. You can check rates by entering the number of guests and requested dates of stay and choosing a package and room type on the official hotel website.
I see a date that differs from the day that I booked.
Incorrect details about stays (i.e., check-in and check-out dates) have been reported on Gmail. The correct booking information is indicated in the booking details section starting halfway down the body of the email.